Puzzled...again

[gness]

The daughter in Devon has decided to get broadband. After some research she phoned Talk Talk to discuss her options.

Why are you phoning....asked the TalkTalk girl....look online.

I just wanted to discuss it with a person....said the daughter.

You've seen our prices...said the girl....you've just phoned hoping it'll get you a discount. Look online.

End of discussion.

TalkTalk then started calling her....she didn't pick up until she had made up her mind to go with them.

So....said the TalkTalk girl.....can I ask who you are with at present.

No-one...said the D......I don't have broadband yet.

Ahh...I see....Bye....said the TalkTalk girl and she hung up.

So...we are both puzzled....any ideas why she wouldn't want to discuss it with the daughter...why she would hang up....and any recommendations please... not BflippingT.....
Gx

[wiltsman]

I wouldn't touch anything to do with Talk Talk, previously Tiscali with a barge pole.

I was with them several years ago; one evening I phoned them to ask if I could pay my account by Direct Debit. I was informed that would be no problem. About twenty minutes later I found they had closed my account and consequently I had no access to my emails.

No matter how much I pleaded with them to reopen my account and let me have access to my emails, I was told the computer said 'No'. I'm still waiting for them to apologise and reinstate my emails.

What do you think the chances are of that happening?

This company is probably OK if everything is running smoothly, but the slightest hiccup - and you're on your own. Good luck!