about year ago a young man went into the back of my car, nothing serious but he was concerned about me being a grand old dame, took pictures of the damage on my phone for me, followed me [ by consent] home to make sure I was okay and rang the next day to make sure I was okay. I was so impressed with this young man that I wrote to his parents congratulating them on upbringing such a well mannered, courteous young man, they replied with a thank you card which said they both sat and cried on reading my praise. I will complain like mad about bad things but will always praise those that deserve it.