How To Contact Amazon

[porkchop]

I am trying to contact Amazon.co.uk customer service to sort out a simple query but i find it impossible speak to anyone or to email them. Is it their policy to make it difficult for anyone to contact them or a i doing something wrong?

[Peter Pedant]

it difficult for anyone to contact them or a i doing something wrong?

and my god dont they take your moolah lightning quick?

Didnt Jeff Besos ( smirker) give his wife ( ex wifey, she got fed up with the lies) $65 billion? and when I see his photo I think
come on Jeff - give US some service....

[calmck]

Go into your account Customer Service Chat with us online. Very quick and efficient. My problem was sorted as we spoke

[bhg481]

I've always had good results from Online Chat.

[barry1010]

Me, too

[naomi24]

I had a nightmare with their on-line help - no help whatsoever so I finally requested they call me. They did. I got a recorded voice telling me to go on line to sort any problems out. I then decided to email them and got a reply saying someone would contact me within six hours. No one did. Rubbish customer services. Terrible.

I finally contacted the manufacturer of my purchase who dealt with the query instantly.

[Buenchico]

Amazon's customer service is exceptionally good. All you need to do is to start here
https://www.amazon.co.uk/hz/contact-us/csp?source=contact-us
and click on 'We can call you'.
Then work your way through the screens. You'll eventually reach a point where you're asked if you want to receive a call within the next minute or two or to book one for later. Selecting the former option invariably gets someone to call you almost immediately.

[tiggerblue10]

I experienced quite good CS when I contacted Amazon last week due to a problem with my debit card not geing authorised and my sons card being charged for monthly prime subscription. Managed to get his card refunded and my card approved and charged.

[naomi24]

//You'll eventually reach a point where you're asked if you want to receive a call within the next minute or two or to book one for later. Selecting the former option invariably gets someone to call you almost immediately. //

'Invariably' went wrong for me. I got a call immediately - by a recorded voice telling me to go on line to sort my problem out. Trying to call them was the same - just a recorded voice telling me to go on line. Absolutely hopeless.