If you ran a shop

[EvianBaby]

Or a company and someone purchased something from you then two weeks later you dropped the price 50 quid in a sale, if they asked you for a credit would you give them one? Particularly if the item was still unopened so the customer could just return it for a refund (as part of your no quibble returns policy) and buy it back cheaper.

[sherrardk]

No I wouldn't, but I suspect that the customer will just do what you said above.

[bellazella]

Business is ruthless i would not think so

[cathfromsaron]

if they had the receipt and wre within the date, and you were advertsing a no-quibble money back policy, you would have to!

otherwise, tough!

[Barmaid]

I'd be a cow. I'd take the unopened thing back. Give them their money back and then ban them from the shop ;)

[EvianBaby]

I'm the customer :(

I bought a TV from a firm with a very good rep a few weeks ago and just got their sale email through. My TV is now 50 quid less. To be honest, taking it back would be a massive hassle but 50 quid is 50 quid!

[knowabit]

I bought a load of stuff from GAP once, £90 worth. The next day i got emailed a 30% off voucher. I took it all back to the store and they refunded everything to me and then I bought it again with the voucher. They had no problem with me doing it.

[EvianBaby]

Gap are good, the last time I bought some jeans they asked if I was on their mailing list. I said no so she gave me 30% discount just for giving them my email address.

[sunny-dave]

If it's unopened then it's probably worth the hassle - I might buy the replacement *before* I actually go for the refund, just to make sure that it's in stock ...

I've got a similar irritation where Canon have just introduced a cash back offer on a camera - after I'd placed the order, but before amazon took my money & delivered the item - I await their reply to my claim ....

[knowabit]

Mind you, their stuff is so expensive, it's probably marked up about 60% anyway!

[EvianBaby]

A right *** isn't it Dave!

[EvianBaby]

Also, I meant a credit note to use in the shop (I have other things I need to buy and would have looked at buying from them).

[Maydup]

No I wouldn't refund. A sale is a sale of the remaining stock at a reduced price, refunding last week's customer wouldn't benefit me at all.

As a customer I hate it when that happens, but you win some you lose some.

[Maydup]

^^ And as for Gap - they sound desperate to keep people happy if they're dishing out 30% vouchers to people willing to pay full price. Lets see if they're still around this time next year?

[EvianBaby]

Well let's hope the bosses of Richer Sounds are more giving than you horrible lot! ;)

[stokemaveric]

i do run my own business and the answer in a word is...no...

[Hopkirk]

Gap are hoping for repeat business, so it is a wise business decision to see Knowabit right.

However Richer Sounds won't be expecting to sell a big ticket item to Evianbaby for some time so I woudn't expect them to be so forthcoming.

[dotty.]

it is possible to offer the refund under the published returns policy, but for audit purposes the returned item is not returned to stock, i.e. put back on the shelf, for 24 hours. If a customer has openly said they want to buy it back again the item might be kept in the stock room until the offer has finished. It is sometimes the case that a customer will select the same item from display, if they do that there is little that can be done, except perhaps forget to issue them with a second receipt so the bastards can't try it on again.

[dotty.]

and I don't know which modern store uses credit notes, most would put the balance on an electronic store card to keep the money in the business.

[owdhamer]

ask alan sugar

[dotty.]

In all businesses there are controllable costs and uncontrollable costs, customers are the worst kind of uncontrollable cost, any discount outside of the planned costings of any offer reduces profit, reduced profit hits targets, that leads to loss of jobs.