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I'm sorry, I can't remember. I got a message at the top of the page saying (I think) "Ooops something has gone wrong with this account", but that might have been when I first tried with the wrong password. I should add that there is a chance that I changed the password that I have written down on a piece of paper, but, if I had done that, I would have changed it to the first password that I tried. I use the same password for several sites. I know I shouldn't, but how am I to remember dozens of different passwords and which sites they belong to? I use different passwords for banking (of course).