Major Rant....

[queenofmean]

why can't the eye hospital answer the bleeding phone..its not hard is it

that would appear to be my rant LOL

[maggiebee]

You just rant away, hate it when nobody answers phones and you know they are there. Received a letter from my GP practice today saying they had tried to phone me without success. Maybe because I'm out at work and they don't leave a message. Duh

[murraymints]

maybe deaf as well as blind Tele op...

[ummmm]

That's only a baby rant :-)

[queenofmean]

The automated system were calling me to get me to clarify if I was attending an appointment, that I never knew about. Took me 45 mins to get through to the main reception and I have now been trying for 2 hours to get through to the laser lot - and yes Maggie they are there coz it rings and rings and rings and when you ring back its engaged....its crazy!! anyways back to work to keep trying .... will let you know the end result later when I make it home

[queenofmean]

LMAO at Minty
Yeah I know ummm....maybe a major rant will be on the cards later :)

[McMouse]

Because they are all bar stewards. Whenever I have to go to a clinic the phones are usually left unanswered. Carry on ranting........it's good to get it off your chest.

[mccfluff]

but if you were there in person and they stopped speaking to you to answer the phone, you'd get annoyed at that :-)

i doubt they are just looking at the phone deliberately not answering it to wind you up, they are probably very busy.

unless they have caller id, i have caller id and routinely ignore people i don't want to speak to...

[woofgang]

if its engaged when you ring back, they may not be answering the phone, someone else might be hanging on and listening to it ring........

[DTCwordfan]

The switchboard operator in Truro Royal Cornwall received a call at a little past two in the morning from a somewhat inebriated man who wanted to know what time the hotel bar opened.

"At eleven a.m., Sir, I think - but this is the Treliske Hospital that you have called," she replied.

At three-thirty A. M. the phone rang again and the same man, this time obviously feeling no pain, asked the same question.

"Not until eleven a.m., I think, and I have told you already that this is the Treliske Hospital not Mannings Hotel," she said a second time.

At five-fifteen, the hospital switchboard operator received still another call from the same guy, now completely stoned. Once again he asked the same question.

More than a little irritated, she snapped, "I told you, sir, you'll have to wait until eleven A. M. to get in the bar, that's my best guess when it opens and, once again, by the way, this is the fecking hospital."

"Get in, hell," croaked the drunk, "I want to get out of the damn place and check in with you as I have a liver biopsy at midday!"

[queenofmean]

well its half 5 and still nobody answered.

I wish they were busy Mccfluff but believe me they are NEVER that busy.

[queenofmean]

Love the wee joke though DT

[Baldric]

/// they are there coz it rings and rings and rings and when you ring back its engaged ///

Could be someone else trying to get hold of them that's making it appear engaged,......but I know what you mean, it is annoying.

[boxtops]

agree with Baldric - if someone else is trying to ring them, you'l get the engaged tone.

[queenofmean]

its possible but I rarely got the engaged tone.

There are many reasons that I am displeased with them, this is just adding fuel to my fire.

I cannot wait to have this laser malarkey over and done with so I will no longer have to bother with the Eye Hospital - they really are a disgrace to the NHS

[cazzz1975]

a disgrace maybe, but you are getting it for free remember ;)

[queenofmean]

That is all very well Caz but that isn't the point, the phones never get answered and when I was ill and was unable to attend my mum was on the phone for hours trying to get hold of someone to postpone my appointment. They are severely understaffed and I don't appreciate being told that I am 26th in a queue of patients when there is only one dr on duty. I also had to witness an elderly patient being told that her ambulance would have to be postponed because they couldn't wait for her any longer and she had already been waiting for a considerable amount of time.