No Programme Information

[ask100]

I have a Panasonic TV combined with a Humax PVR.
I have followed the instructions from Freeview Play a few days ago and did a fresh download of channel settings. All was well except that on the TV menu on BBC1 HD (101) I am getting "No programme information".
I've retried downloading a number of times but get the same. All is well on BBC standard definition. In another room I have an LG TV combined with a similar Humax PVR and all is fine.
Can any member suggest a cure?

[Hopkirk]

If in doubt with anything switch everything off and on again.

[ask100]

I've done that a number of times. But still the same.

[bhg481]

Are both systems off the same aerial?
Are you watching 101 on the Humax or the TV tuner?

[ask100]

All the same aerial but on different floors.
I watch everything through the Humax.

[bhg481]

I assume, like me, that you loop the aerial into the Humax and then on to the TV. That means you can watch programmes either using the TV tuner or, via a HDMI lead, the Humax. Have you tuned the TVs or just the Humaxes? It would be interesting to know if the TV tuner can find the HD BBC1.

[Buenchico]

My guess (based upon a bit of personal experience) is that the signal strength at the affected TV isn't strong enough for it to be able to resolve the data signals that make up the programme information.

A stronger signal is required to 'pull in' the electronic programme guide than is required solely to 'pull in' the pictures and sound. I lived for years with a telly where, despite having no problems watching the actual channels, there was no information on the EPG. Boosting the signal strength solved the problem for me though.

So I suggest getting hold of one of these
https://www.argos.co.uk/product/3036040
together with one of these
https://www.screwfix.com/p/philex-coaxial-cable-1m/41720
Then I think that your problem will be resolved.

[Hopkirk]

Alternatively allocate channel 1 (standard definition) next to 101 (HD) so they appear side by side on the guide.

[ask100]

Thanks for all your suggestions. The set up that I have has worked fine for a number of years. tis is tge first time its given a problem.
I can get the full information by using channel 832 BBC1 HD.

[Buenchico]

TV reception conditions are affected by, among other things, the 11-year solar sunspot cycle. That's currently heading up towards a peak, so the conditions now won't be the same as they were a few years ago. That could well explain why you're now getting signal strength problems that you've not had before.

Further, Freeview television is transmitted using 'multiplexes', which are 'bundles of channels', with each multiplex using a different frequency. Channel 101 is transmitted using the PSB3 multiplex, whereas Channel 832 is included within the PSB2 one. It's likely that your aerial is closer to 'resonance' on the PSB2 frequency than on the PSB3 one, explaining why you can receive the data signals OK on Channel 832 but not on Channel 101.

[ask100]

Problem Solved!
Humax are aware of the problem and recommend that I do a partial factory reset.
I've done it and it worked. Thanks for every ones interest in the problem