Hold On To Your Cards

[pastafreak]

...if you don't want them cut up, as that is what happened to this poor woman.
Surely it would be better to allow more than an hour?

https://inews.co.uk/news/woman-lost-purse-aldi-cut-up-credit-cards/

[Old_Geezer]

How ridiculous. A £20 voucher ? She wants to demand £20 an hour for all the hassle she will go through getting them replaced, plus £100 compensation for the shock.

[Eleena]

Yes data protection, same where I work. Within an hour though was a bit silly.

[mallyh]

surely they could have put it in the safe .

[Mamyalynne]

The particular piece of legislation needs to be displayed in store, surely.

That's far too short a time to allow.

[pastafreak]

I agree O_G...it could be weeks before she has them all back.
Yes eleena...what if it's not discovered until hours later, or while in transit. Even going a short distance can take over an hour in some city centres.

[gness]

I left my card in the machine in a DIY store....went back about two hours later and it had been put in the safe.

The manager told me he should have cut it up but he knew I'd be back so he held onto it against the rules of his store...x

[pastafreak]

They don't state what the actual legislation is regarding lost cards. I know I wasn't aware of this until now.

[Eleena]

Grey areas, staff training/ review of policy, notices displayed as mamya has said.

[Old_Geezer]

PCI compliance should be allowing stores to safeguard the data, as they have to when cards are used. If they can't do it with cards left behind without destroying the customer's property then the store must be unfit to trade anyway.

[Jackdaw33]

Ridiculous. I know that when I have had occasion to cancel a card a replacement usually arrives within a couple of days but meanwhile you have no access to funds unless you have chequebook and most places these days won't take cheques. A few years back my card malfunctioned on Xmas Eve of all days as the chip was damaged so I couldn't draw any money. Fortunately the magnetic swipe stripe was still functioning so I could make purchases. I would have been in a right pickle otherwise as it ws outside banking hours.

[marval]

They were a bit quick, they could have given her time to return for it.

[choux]

TBH I can't see what is her problem with Aldi. Her balances are all safe and no-one has 'swiped' her card to pay for items without the PIN. Imagine the investigation that would have followed had she claimed fraudulent use of a card whilst it was in Aldi's possession.

What if it had taken her longer than it did for her to realise her mistake? Any responsible retailer has to draw the line somewhere to protect the customer. Why should Aldi have gone to the trouble to contact her bank when she obviously had not? Just because she believed/knew she had left her purse in the shop does not mean necessarily that it would still be there when she returned.

Hopefully the young woman will take better care of her valuables in future. I reckon she was fortunate to be given the voucher for £20.

[webbo3]

Nothing to do with data protection, they need to have a look at the law.

[Mamyalynne]

I should imagine she (and anyone else this happens to ) must be mightily relieved they don't have their passport and any other vital documents in their bag.

[hc4361]

When I found a bank card in January I phoned the bank and they told me to cut it up and they cancelled it. I offered to take it to the branch but they said 'no'.