Just A Question

[jennyjoan]

Would any of you know if I could contact an Ombudsman relating to Santander.

Hope that's not a sill question.

[jennyjoan]

^^^ silly

[Davemano]

Google - Santander Ombudsman - it gives full details and a phone number.

[jennyjoan]

thanks Dave - that has helped big time.

[Davemano]

Pleasure - no charge

[Hypognosis]

By all accounts, the Ombudsman expects you to have "exhausted all available channels" with the financial institution before they will consider your case. This is because they are not staffed to be a first-port-of-call for complaints. Accumulate a dossier of uncooperative complaint handling by your bank (try to turn phone conversations into a "send that to me in writing, please" situation).

There is even an ombudsman overseeing how the Financial Services Ombudsman handles your case but, likewise you must be able to demonstrate, with documents, how you came to be at your wits' end with them, too.

Best of luck!

[Davemano]

The details show the FREE phone number which is all that is required to get the help needed initially.

[Peter Pedant]

Nope prefecly good q

follow their internal complaints procedure to the bitter end and they should say
if you are not satisfied with our determination blah balh blah
then you can contact ....

you're gonna have to do it anyway
as the ombudsman insists that internal complaints procedures are exhausted before he will touch it

[ you have posted on this subject before and Ihave given this advice before]

[fiction-factory]

Can you give a link to a post on here which summarises your complaint please JJ? I have some experience of Santander complaints (Santander are generally pretty good though in my experience)