even worse when they suggest you try their website...9 times out of ten I am trying to phone them because something when wrong when I used their s0dden website in the first place
i am talking to someone now, he's very nice but he's not listening to a word i say, he has repeated the same thing about 4 times now and not answered my question
And every time you get transferred to someone you have to repeat your name, first line of address, postcode, date of birth, letters 3 5 and 7 of your security password, your mother's maiden name, one regular payment from your account, how many hairs you have on your right forearm, the number of moles on your left shoulder, how many times you blink a day and what you had for lunch a week ago last Friday.