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ilovemarkb | 14:58 Sat 01st Nov 2014 | Law
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I got a new sofa in april. It looks lovely and modern but after 10 minutes sitting on it sinks on the seat and back. Its so uncomfortable it makes my back ache. I have to prop pillows behind me to stop my back aching. Where do I stand with the sofa shop. It cost about £1900 and im paying monthly over 2 years


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I am not sure you stand anywhere. Comfort is never guaranteed when you but furniture. What is in the cushions? The feather or fibre fill ones are notorious for feeling fine in the shop but dreadful for sitting on for any length of time, my local upholstery shop man loves them as he says he gets loads of customers coming in to get the 3 piece cushions refilled with foam!
You might have recourse if the framework of the settee has broken or the cushion filling had actually started to degrade but I am afraid if the fillings are the feather or fibre or feather/fibre mix then its the nature of the beast.
not "but", "buy"

From 'Harveys?'
You might have left it too late by a few weeks (but it's still worth a bit of hassling).

EU law requires that, where a problem with a purchase occurs due to an 'inherent fault' within 6 years of purchase, the retailer must provide a remedy, either through a repair or a replacement. (An 'inherent fault' is something that was wrong with the products at the time of purchase, such as the use of poor quality materials or poor workmanship).

Within the first 6 months of purchase there's an automatic assumption, in law, that any problem that develops must have come about due to an inherent fault. (Unless, of course, there's clear evidence to the contrary). So, up until a few weeks ago you could have simply said to the retailer "It's faulty. Repair it or give me another sofa". (The retailer could have chosen to give you a refund but you would have had no right to insist upon it).

After the 6 months is up (and for the remainder of the 6 year period) you still have the right to a repair or replacement if the problem has arisen due to an inherent fault but you have to prove that such a fault is the most likely cause of the problem.

Complain to the retailer, stating that you're confident that the problem has only come about because the sofa wasn't of a satisfactory standard when they sold it to you and invite them to suggest any other reason why the problem might have occurred. (If they can't, it's virtually an admission that it was a poor-quality product that they sold to you, which can add to your bargaining power).

If you don't get satisfaction, contact your local Trading Standard department. Use the postcode facility here to get their contact details:
It must still be under guarantee so go back to the shop and explain. They should send somebody out to inspect it and remedy the problem. We had the same problem with a sofa from DFS and they sent a man out and he re- stuffed it and it is now fine. A friend had a similar problem with a DFS sofa and after several treatments they actually replaced the sofa. Just adopt a softly softly approach initially.
>>>It must still be under guarantee

Agreed, but you need to remember that a guarantee isn't part of your statutory rights (which is what my post, above, refers to). A guarantee is a 'gift' from a manufacturer (or, occasionally, from a retailer) and can be as generous or as limited as the provider of that guarantee decides. You need to read the terms of any guarantee carefully, to see if it actually covers your problem.
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thanks guys! someone is coming to inspect it nov 11th (from dfs) Hope they can help. All this ibuprofen is gonna upset my tummy (LOL)

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