Considering that most energy suppliers are almost forcing their customers on to smart meters, you'd think that they woukd want to keep you on these meters for life. However, my friend told me recently that his had gone kaput. He obviously phoned BG who told him they do not replace broken smart meters?
He is 78 years old, with a bad back and poor eyesight. In order to read his meter to check how much credit he has left, he has to lie on the floor with a magnifying glass. Despite telling BG this, they still insist they do not replace broken smart meters. I find it a tad weird, tbh?