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every move she has made on this has brought major barriers, i can't give you all the details because i am not there, nor likely to be for a time, also that i don't have all the facts because when we e mailed each other, there was only so much she could explain. I have tried to help, but am at a distance, my knowledge can stand me in reasonable stead of the benefits system, but she has come across a situation which is alien, and it looks like all the relevant services are dragging their backsides, and her dads bank has been a complete bunch of w ankers. she proved beyond a reasonable doubt that she is next of kin, yet will not give details of her dad's account, what's in it, or anything, until she has power of attorney, perhaps that is fair, but it must be galling, because without POA she has no choice but to pay the care fees. All the agencies concerned have failed spectacularly. If it were me i would on their backs, and go down there banging on the doors, but she is not able to, with full time work, family commitments, and all sorts of other stuff i can't go into.
I worry because i think she will lose a lot of her own money over this.