tv cover

[barber]

if i bought my t v on a credit card does it extend the normal one year electrical guarentee

[buckaroo2]

Not that I'm aware. Using a credit card gives you certain safeguards when purchasing - eg. you can claim against the cc company as well as the vendor if the tv failed - but doesn't add anything to an existing guarantee.

I happily stand corrected on any of the above.

[Postdog]

Of course not!!

[barber]

thanks it's just that wev'e had the tv for thirteen months and it has just packed up it wasn't a cheap one ti was a fergason �345 nearly �! a day then bang

[erimus1]

When yo purchase with a credit card, as your contract of sale is with the Credit card company and not the retailer, this can assist with fraud or damage (initial.

This does not extentd the warranty period. Bare in mind that the wranty period is provide as part of the sale by the manufacturer. You may well have recourse by making use of your statutory rights after this.

Regards,
Steve

[erimus1]

Sorry, didn't read the follow up. I suggest that you get in touch with Ferguson directly and tell them that you wish a replacement or a refund.

[spacechimp]

I'd have thought with a case like this, if you get in touch with the vender, they might replace it out of the warranty period. If not, Watchdog?

[Buenchico]

Under a combination of EU law and a UK legal precedent, the purchaser of an electrical item has the right to expect it to work properly for a minimum period of 6 years. If you return the TV to the vendor, he must put matters right but he has discretion as to whether he has the set repaired (within a reasonable period of time) or provides a replacement. The vendor is obliged to minimise inconvenience to you so, if he decides to offer a repair, he should provide a TV on loan while your set is being repaired.

Unless a vendor has gone bust, you should NEVER make a claim under a manufacturer's guarantee. Your contract is with the vendor and your statutory rights only apply to that contract.

http://www.bbc.co.uk/watchdog/guides_to/consumerlaw/inde x2.shtml

Chris

[spacechimp]

Ah, U.S. English has had its wicked way with my spelling.

[gammaray]

Is that right Buenchico.... 6 years! That puts a bit of a mockery on those extended guarantees that they try and flog you! I suppose there must be limitations though?

[Buenchico]

Gammaray:
The principal restriction on the 6 year rule relates to 'inherent faults'.

For the first 6 months after purchase, any fault which occurs with the product is automatically deemed to have been 'inherent'. (i.e. there is an assumption, in law, that the problem was due to a fault in the manufacture of the product).

For the remainder of the 6 year period, the purchaser has to prove that the fault was 'inherent' (i.e. present when the product was manufactured and sold). Although this might sound rather daunting, most retailers will give the customer the benefit of any doubt. This is not, of course, due to any great generosity from retailers. It's simply that retailers are aware that, if the customer persues the issue through the Small Claims Court, it's likely that the court will rule (on the balance of probabilities) in favour of the customer. It's therefore far easier and cheaper for the retailer to repair or replace the item. (The retailer, of course, has the right to persue their own claim against whoever sold them the product).

There's a reference to the six year period in the BBC Watchdog link, above, and there's more about this on the DTI website, here:
http://www.dti.gov.uk/ccp/topics1/guide/sogconsumerguide .pdf

Chris

[gammaray]

That's a real eye opener Buenchico thanks for that!