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9 to 12 weeks for a business that is so wrong. We've tried her with a mobile and she won't even switch it on, yes bt can do it in a few hours if you are already with them, changing to them would take longer as they need payment details etc. We did say she would be willing to take the number already used at the new flat, but it will still take as long. I remember when we move though it was 16 years ago, they got a weeks notice and it was done for us moving in that day.