Scottish banks are very annoying

[dot.haukes]

they should not be allowed to carry on pretending they understand customer service.

Bank: "Mrs Hawkes if you continue to raise your voice I will have to terminate the call"

"Mrs Hawkes" : If your only answer is to threaten to terminate the call you should not be working in a customer service based industry, goodbye"

[NoMercy]

You tell 'em Dot !

[mccfluff]

is it just scottish banks though, i find all call centres are cr@p

[dot.haukes]

well this isn't a call centre fluffy it's the local village bank where i have banked for over 15 years but the new staff are pretentious automated no marks with no experience of speaking to people and an attitude that they are somehow above everyone else.

[mccfluff]

i'm getting a hint of anger there..........

ring head office and complain lots

[littlegriff]

ive had the some problem today dot, hence early "is it just me" the staff just read computer screens they are robotic and rude

[China Doll]

Don't raise your voice, it accomplishes nothing and gives you a sore throat.

[smudge]

I had a similar converstation with a nonchalant 'Customer Service' lady at Comet yesterday Dot.

I put the phone down & went elsewhere to buy my new washing machine! Their loss, not mine!

[ummmm]

I can't help shouting at people that annoy me on the phone. If I'm not in a happy mood I don't answer or make calls.

[craft1948]

I worked on 150 for 2 months in London as part of a new systems handover, checking for technical problems. I have never had to put up with so much abuse in my life, from the "excuse me I pay your wages" public, and this was whilst trying to be helpful.........try working in a call centre and I assure you that you'd be a bit more appreciative of the poor bu88ers who do work in them......

[dot.haukes]

I've just put the phone down on an up-her-own-arse woman from the banks customer complaints department (she was English BTW) and apparently i AM EXPECTING a level of customer service that the bank are no longer able to offer due to the staffing situation.

I have explained that there is no excuse and staff should be used to being presssured. Got me nowhere but i have not finished yet

[mccfluff]

i have worked in a call centre and i know why they are cr@p

[dot.haukes]

craft I was not rude or abusive and really not very loud eaither, I just talk very precisely and succinctly with complete clarity and they get befuddled somehow and can't answer me.
I have decided to use my other bank and they can go swivel, they obviously do not need my custom.

[craft1948]

fluff I only worked in one temporarily whilst on loan for a project...........my poor sister (who is much nicer than me) worked in one for 3 years......at the end she was a nervous wreck because of the abuse from customers, crap systems in place for doing the job, and the ever-moving targets from management......she was finally retired on health grounds....

[albaqwerty]

had to phone DWP on one occasion, she was so far up herself she could see the back of her own eyeballs. After she hung up on me, I phoned back, asked to speak to Supervisor to ask him to listen to their recorded phone calls. He phoned back 15 mins later apologising profusely. These people are here to help whom ?????
Like you Dot, never raised my voice or swore once.

[smudge]

* conversation - not converstation in my last post!

I was very polite to this woman too, so didn't deserve the response I got form her. P'raps she was just having a bad day......but it still lost them a sale!

[Drisgirl]

I worked as a Manager with BT and I was the last port of call when a complaint was escalated- within my department -say no more as I even find BT annoying.The abuse was unbelievable and the standard 'get out' was 'if you continue to talk to me in this manner I shall terminate this call'.I was always relieved when they did lol!!!!

[redcrx]

i love the foreign call centre workers that cold call. Some of the systems dont allow them to cut a call.
You can have a lot of fun with them, especially when they can only read from a prompt sheet and cant actually think beyond that.

[daffy654]

Why were you raising your voice to the person at all? I find being reasonable to any customer service rep gets me much further than shouting at them :)