ChatterBank1 min ago
BT Phoe-charge Rip-off
5 Answers
From May 1st BT are going to charge al who do not want to pay their quarterly bill by Direct Debit or monthly payment plan �4.50 for using any other payment method! Is this legal???
Answers
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these are extra charges to none dd payers, not discounts for dd payers.
i have been using telewest for about 12 years - before this EXTRA charge - and my bills have only ever gone up little by little as you would expect, no discounts, just got a bill with the extra amount added, first �2, then �3, now �5.
i have been using telewest for about 12 years - before this EXTRA charge - and my bills have only ever gone up little by little as you would expect, no discounts, just got a bill with the extra amount added, first �2, then �3, now �5.
this is a copy of a letter from a web site recommended by watchdog.
[YOUR ADDRESS]
[ADDRESS OF COMPANY � list of company addresses are below]
Dear Sir or Madam,
I am writing to protest about your penalty charge for customers who do not pay by direct debit.
I think this charge is unfair and does not reflect the true cost of processing my payment. It seems to me simply a way of increasing your revenue.
Provided I do so on time, it is my right to pay my bill however I choose. Why should I pay more just because I don't use your preferred payment method?
I urge you to reconsider this unreasonable charge. But if you insist on continuing with it, I would expect you to demonstrate that the charge is justified. You will be aware that the law says penalty charges must be fair.
I do not believe that this is the case with yours, but look forward to hearing your explanation.
Yours faithfully,
My work mate sent one and got a reply from BT
[YOUR ADDRESS]
[ADDRESS OF COMPANY � list of company addresses are below]
Dear Sir or Madam,
I am writing to protest about your penalty charge for customers who do not pay by direct debit.
I think this charge is unfair and does not reflect the true cost of processing my payment. It seems to me simply a way of increasing your revenue.
Provided I do so on time, it is my right to pay my bill however I choose. Why should I pay more just because I don't use your preferred payment method?
I urge you to reconsider this unreasonable charge. But if you insist on continuing with it, I would expect you to demonstrate that the charge is justified. You will be aware that the law says penalty charges must be fair.
I do not believe that this is the case with yours, but look forward to hearing your explanation.
Yours faithfully,
My work mate sent one and got a reply from BT
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