Cannot Return An Unwanted Item

tearinghair | 15:48 Mon 27th Nov 2023 | Shopping & Style

22 Answers

I ordered the wrong size of ladder through Amazon. Trying to return it with no success. Amazon gives options of Royal Mail or Evri drop-off; this says the tem is too large (it's 1.4 metres long and their limit is 1.2). I can't see from the Amazon Orders who the retailer is, which they need to process return. Evri customer service is not a person; as I cannot find a reference number 'she' cannot help me. I do not want this ladder! any advice, please?

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The Amazon return site said it must be back by December 1st. It should be OK anyway, provided that it's picked up as booked today. If not I'll make a fuss with Amazon. Their chat line, was, as was suggested, very helpful.