Call Centres

[raysparx1]

I know this should be in another section,but you lot respond quicker, Have any of you had problems understanding what they are saying ? I phoned my Bank this morning to sort out a problem, I honestly could not understand a word she said apart from "Hello HSBC" for 10 minutes I tried to explain,but did it sink in, I asked to speak to the supervisor, what does she say "NO" in the end I just slammed the phone down, it really is a joke, what is your experience of them, good or Bad, Thanks in advance, Ray

[larkin]

I use First Direct for one account and I can honestly say they have been fab - with no overseas call centres - and I do use them a lot . Wierd since they are essentially HSBC.
Have had loads of car insurance calls from asia recently asking if they can give me a quote. Can't understand the conversation, let alone some of the quotes.
Scary thing is, With all this busiess moving to the 'thrd world', are we going to regress whilst they become affluent ?

[WendyS]

Call centres really exasperate me. So often I've had your experience Ray and now when I can't understand what somebody is saying I just cut them short and say

"I'm sorry but you're not speaking clearly and I can't understand a word you are saying so please don't waste my money and pass me to your supervisor".

Doesn't always work though and often I find I have to ring through again and get the old loop "All our agents are busy. Please hold. Your business is important to us ***"

Customer Service ? Huh !!!

[adonia]

urdu is the way forward

[filthiestfis]

Yes Talk Talk are the worst!!! They may be free to call but they keep you hanging for half an hour, then you cant understand what they are saying back in India, and try to push their services on you! Absolutely disgraceful