How much are they charging?
Data backup and recovery can easily be managed for no cost, except a few blank dvds or flash drive.
If she is familiar with a pc, she doesn't need software support or training.
The repair service should be included in the guarantee - free. Don't forget you have statutory rights.
Most serious faults occur within the first 3 months - so should be replaced under guarantee - free.
Breakdown due to mishap - my household insurance includes accidental damage to my laptop.
Annual healthcheck is unnecessary.