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Phone and Internet Problems

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redsquare008 | 22:15 Mon 11th Aug 2008 | Technology
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I am experiencing a sporadic problem with my phone line that affects my Internet connection or vice versa. The phone will ring and then if not answered quickly will start ringing constantly (as opposed to the normal ring of two rings then stopping, two rings then stopping and so on). The person at the other end will then hear a crackling noise as if someone has answered but they haven't. At the same time my Internet connection is lost. This can then be lost for anything from an hour to two days. The phone cannot be used during this as there is a terrible crackling noise as if there is someone on the other end. It tends to sort itself out eventually, but is becoming quite annoying! I have phoned BT who when this problem is occuring have said that there is a fault on the line, and when it is not occuring there appears to be no fault. I have tried testing the phone on the mian line (to check if this is an internal or external problem) and although the phone works fine when this line is used for it, the broadband doesn't work when tested through this line. I have changed all DSL filters on my phone lines, but no luck, as various people have told me that this would be the obvious answer. I have also tried disconnecting the internet altogether but the phone still acts strangely, and have tried a different phone to see if the cordless phone that I have is what was causing the problem. The problem still exists though! BT have said that if they are called out and this turns out to be an internal problem, I will be liable for a �169 call out charge. The only time that they will not charge is if it turns out to be their problem (the external line).I would call out an independent person to look at this but since the problem is sporadic, it might be fine when the person comes out and then I'm back to square one! Has anyone had this problem or any ideas as to what this might be? If I can shed some light on what this is then I might stand a chance of getting it sorted

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on your master socket you should be able to undo the 2 screws on the front and pull half the face plate of, this gives you access to the test socket, try the phone and broadband in this socket.

If you have problems while plugged into that then it is a BT fault as thats the point when it becomes there responsibility
Sounds like you have an intermittent HR dis (high resistance disconnection).
If you report the problem when the line is faulty and the fault receptionist agrees the line is faulty, you should not be charged, even if the line is ok when the Openreach engineer arrives (fault not found).
If you report your line faulty but the fault receptionist tests it and it comes back Ok then you will be charged if the line is OK when the engineer attends (right when tested)
Hope this makes sense.

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Phone and Internet Problems

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