Camera Freezes

[Maydup]

When I'm using video conferencing, whichever one you like, Zoom, Google Meet, etc, my camera always freezes. I have to continuously refresh it over an over in order to avoid that frozen in time look. I'm on a new up to date MacBook.

Any ideas?

[bhg481]

It's most likely your internet line.

[Maydup]

Guessed as much.

[bhg481]

We watch the BBC News channel and we've noticed lately how much trouble they're having with live links. Only this morning they had two people set up to talk to; the first one was coming and going so much they temporarily switched to the other person. This was no better so they postponed the topic for a while.

[Maydup]

It goes to show that anyone outside of the major cities or the M1 corridor has a fairly inadequate internet experience to those within. Our broadband is fine for basic use but the minute we try to stream something chunky or use Zoom is gets the stutters.

[bhg481]

Are you on fibre broadband?

[Maydup]

No, I check every so often and the answer is always the same.....sorry this package is not available in your area.

[bhg481]

That explains it, Maydup. Twisted pair is slow compared to fibre so you often get buffering when watching video. That's not too bad if it's a film or something, as you can pause it to let it get ahead with the downloading but you can't do that with live feed like Zoom.

[Maydup]

Thanks bhg, I'll stop getting cross with the device and keep checking for fibre broadband.

[bhg481]

You can still shout at it, Maydup. It won't do any good but it makes you feel better.