Held To Ransome By Microsoft Customer Service

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Batman7070 | 18:01 Fri 10th Oct 2014 | Technology
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I tried to get some help from Microsoft customer service today and was told my problem would only be fixed if I coughed up £39.99. As the problem was in Microsoft outlook and its inability to cancel other email accounts in my email account I did not see why I should be charged for a fix that is within their domain. they refused to help without the £39.99 its tantamount to blackmail.
Is there any way I can get the problem fixed without being ripped off?


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what is the actual problem?
Question Author
Hello Tuvok, This summer I was fiddling with my Live email and in the menus there I found a facility marked "add other email accounts" I added an existing btinternet email of mine to the accounts list and later found that every time I got a btinternet email I got and identical copy of the whole email sent from Hotmail ( his has turned out to not be a good idea. To stop this I went into my live email account and deleted my btinternet email address. Sadly this has not stopped the duplicate emails coming. All I wanted from MS was for them to fix and permenantly delete my btinternet email address from the live account. they said they could do this but at the price of £39.99
I suppose you could use a different e-mail client. or when you say outlook do you mean their server account rather than your client. If so you could always open an e-mail account elsewhere.
Question Author
Thanks old geezer but that would not solve the problem I would still be getting duplicate emails from the hotmail server. Telling everyone not to use my live email address is a bit difficult under the circumstances
Question Author
Thanks again Tuvok. Sadly the two links alhough very informatiive did not work, the screens shown are very different to mine on the current system. I think the best idea is to open a new email account and tell everyone my new email address.
MS have lost a loyal customer.
Ok. Does the forwarded e-mails have something identifying them that your e-mail client could filter on and move to the delete folder ?

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