PC connection problem

[EEZABLADE32]

Hi,
I have a problem that when I use the ADSL splitter and attach the PC cable both the phone and internet won't respond. When I take out the PC cable the phone does respond. Also there is no Internet light on the wireless box.
When I connect the wireless box to the phone socket direct and use a twin adapter I can use both.
Any ideas please.

Thx

Tony

[Old_Geezer]

Sounds like you need a new splitter to me. BB providers often supply 2 when you join up, otherwise they are not difficult to buy. Worth getting one just to rule it out or solve the problem, anyway.

[EEZABLADE32]

Thx for the advice O.G, but I've used 6 different splitters all with no effect.

[Old_Geezer]

OK then you'll need to trace the problem elsewhere. Are you able to try a different modem/router ? Alternatively can you take your kit to a friend's house and try it there ? (Admittedly that would involve setting up for the new situation/phone number though, which is a bit offputting).

I'm also wondering if the wall socket is a bit dodgy, that inserting the phone alone, for some reason, doesn't nudge something out, but the splitter plug loses the connection. Maybe a loose connection there.

Can only really suggest experimenting, try to 'tie down' which bit of kit has the problem.

[Old_Geezer]

Do you have a second wall socket that you could try ?

[T&S]

Can you remove the front of the socket? If so, there is a test socket inside that you can plug your splitter into directly.

[EEZABLADE32]

I must have an old socket. There's nothing to put ADSL cable in directly.

[Old_Geezer]

I think if you unscrew and take off the front of the box on the wall you should see a 'test' telephone socket inside (rather than an ADSL soocket). Worth trying to see if plugging it in directly avoids the problem.

[EEZABLADE32]

Thx for all the replies. Seems that the DSL cable was knacked.

Tony

[Old_Geezer]

Ah: glad you solved it.