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Emails Not Getting Through

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237SJ | 11:49 Fri 28th Nov 2014 | Technology
29 Answers
The strangest thing seems to be occurring with my emails to a certain .com address. I have tried sending from both of my email addresses on laptop and tablet and they don`t get to the people concerned but they claim to be receiving emails from others outside of the company - just not from me. I know there isn`t anything wrong with my email because everyone else is getting them OK - just not the people at the .com company. Could I somehow have some unknown setting in my email programmes that is blocking them? Windows Mail and Android and they say "Sent" and don`t come back as undelivered.
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or could they have inadvertently blocked you?
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No. Two of them are friends of mine and the other was in an official capacity. I didn ask them if the emails had gone into their spam folder (the company has very tight security but the odd thing does get through) but they said not.
Are you sending the emails with attachments or 'read receipt required'? Some Companies email filters automatically put these sort of attachments into the Spam folder.
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No, retrochic. And the strange thing is, if my friend at this .com address sends me an email and I click 'reply' my email gets through but if I compose one and send it, it doesn`t. I was happily sending emails when I was on holiday in September to her and it was all working fine then.
I had this problem a few years ago - you say that the addresses are .com, are you sure they are maybe .co.uk?
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No wolf. Definitely .com
Have you asked them to look in their 'spam' folder ?
Maybe you write something suspicious.
I used to send emails to my brother's work email account and they would evaporate into the atmosphere.

But if I replied to one of his emails it worked with no problem at all. It was the .com/.co.uk problem that was causing it.

Try deleting the entry in your contacts then, using one of their emails, save to your contacts.
Are you typing the ,com e-mail address each time you send or are you clicking from an existing list?? You could have a spelling error (a space or a dot?) in the address on the list!!!
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OG - I have asked them to look in the spam folder and they said there is nothing there. The company has very tight security and hardly anything gets as far as a spam folder. Wolf - I have tried using the contacts from my address book and manually typing in the address. I have sent loads of 'test' emails using various methods (bt website, Windows 8 app, Android mail app) and still nothing gets through.
Some companies block emails from particular ISPs for security reasons (before I retired, ours did). If you have an email address from a different ISP, try that.
If you don't have, go to gmx.co.uk and set up an account with them and try that.
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Thanks bhg. I have tried sending from my BT and Yahoo addresses and neither worked.
If their security is that tight maybe they should be asking their IT security department what happened ?
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Funilly enough, the friend who never gets my emails is married to one of the IT security guys but when I mentioned it to him, he said he had no idea what the problem is.
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Thanks methyl. I haven`t been sending any attachments. The company must receive many, many emails per day from people with BT and Yahoo addresses not to mention ones from all around the world so I don`t think those ISPs are at fault. They have recently switched everything to Office 365 and I think that`s what`s causing the problem. It`s something at their end so I might raise it as an "issue"
To know if they are getting through BCC yourself on the sending email. But I have had big problems today with emails and its my provider who was at fault (Talktalk) but others are complaining too.

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