Computer problem

[marybank]

For some time now I have been having a problem getting on-line, when I try, through 'internet explorer', I am told my modem or cables are disconnected, not true. Is this a common problem? I have my broadband with Wanadoo (Orange) through a BT phone line. More annoying is when I am on-line and the connection fails. Any comments as to this problem would be appreciated but please do not make them too technical!!

[ACtheTROLL]

ok

non technical questions

laptop/desktop
modem/router
wire/wireless
windows98/2000/xp/vista
ie6/ie7/ie8

[johnpol179]

the problem in your internet explorer.

download the antivirus and scanned the computer.

delete the temp,cookies,history from the internet explorer.

check the LED of the modem, is it blinking?

when you restart the computer LED of the NIC card is blinking.

try to ping the ip address as ping 127.0.0.1

if the reply comes than check the modem .

for more information http://www.iyogi.co.uk