National Lottery On-Line

[mrs_overall]

Does anyone have an on line account? I have been trying for 2 days to sign into my account and can't - a page comes up saying "web page unavailable."
It is blooming annoying as I know I have had a win on a lucky dip but can't sign in to find out how much.

[ummmm]

I've just signed in okay.

[mrs_overall]

Hmm, I'll try thumping the lap top then to see if that helps

[sprayermick]

Yes I have an online account with the lottery and have had no trouble at all, in fact I have just this minute added £10 to my account.

[ummmm]

I used Chrome.

[Hopkirk]

That should do it Mrs O, it used to work for our old telly in the 60s and 70s.

You have to know exactly where to hit these machines though.

[mrs_overall]

I use chrome as well

[sunny-dave]

Try clearing your cache - or try a different browser - or start Chrome in Incognito mode ...

... or go for the Percussive Maintenance option :)

[mrs_overall]

I remember doing that with the telly Hopkirk. It needed a good thump on the top

[mrs_overall]

Dave - speak English please - this is me you are talking to.
What is clearing your cache?

[Calibax]

Are you trying to access it from an icon or favourites button? I had this problem a few weeks ago. I think they must have changed the default address.
I went in via a different route (google search) and got in OK. Then I changed the properties on my favourites button to the new address and have not had any problems since.

[mrs_overall]

I have just gone into the site via Google and managed to get to the sign in page but when I filled in my sign in details it went back to the web page unavailable, grrrrr

[Baldric]

Remember you saying yesterday that your numbers were 'burned into your brain', so, results and prize amounts here
http://www.lottery.co.uk/results/lotto-results.asp
Good luck!

[ummmm]

Have you tried a different browser?

[Tilly2]

Is there a 'contact us' option? Can you ring them?

[mrs_overall]

Baldric, I have checked the results and know it is not one of my regular numbers, but a lucky dip

[Psybbo]

Top right side click on a screw - like icon scroll down to internet options,, select, then delete history and cookies

[sunny-dave]

https://support.google.com/chrome/answer/95582?hl=en-GB

NB make sure that only the "Clear Your Cache" box is ticked - or you will lose your browsing history and any saved passwords etc

[Svejk]

Perhaps the 'age safety thingy' has clicked on cos you look so young. It did it to me and stopped me checking the lottery.
Morning Xx.

[Baldric]

Ah, missed that bit, sorry,
just trying to help.

[mrs_overall]

After much tinkering, muttering swear words under my breath and stopping for a cuppa before I hurled the laptop out of the back door I finally managed to access my account through IE.
After all that, I have won a tenner.
I will shortly be going out and intend to blow the money on a bottle of Bacardi.
Thanks for all your suggestions and help xx