phone rage

[gina32]

anyone see it? what did you think?

[redcrx]

i watched it, i can see now why my dad never got a sensible conversation when called First Direct. Seemed a bit like a kiddies party.

I must admit, i hate the foreign call centres. i switch off as soon as an indian accent tries to tell me that they are called Bob / Brian / Dave etc.

The guy who admitted talking in slang to them made me laugh. Reminded me of when why mum wrote used to do it to a French company who insisted in only writing to us in French. Shes used all sorts of phrases in her letters, like 'many a mickle makes a muckle' and 'well I'll go to foot of my stairs' etc etc.

[4getmenot]

I didnt see it but to add to redcrx post I try and be nice but the other day the same man rang 5 times asking for someone who I said wasnt in

[gina32]

and now they are setting up in south africa because britons would understand the accent better! if the ones on last night had anything to do with it it will be just the same.

[redcrx]

thats what i thought. They are training them up to learn everything british and yet they imagine the Scots to be wearing traditional dress and the Geordies to be heavy drinkers lol

[gina32]

a friend of mine worked at a call centre and they werent allowed to answer a call until at least 3 people were hanging on the line!! they used to sit and drink coffeee, talk or read until it showed 3 people waiting!!

[redcrx]

thats appalling! I know that with some call centres they cannot disconnect the calls. So you can just leave them talking to air lol

[gina32]

and i bet there are other things they do that we dont know about

[4candles]

I found it quite interesting, and revealing in part.

In a follow up, I'd like to see the bosses of some of the organisations that use call centres justify the use of rip-off 0870 numbers; and explain why it usually takes so long to actually talk to anyone.

And do they deliberately not have enough staff, or are the staff instructed not to answer too quickly, as gina mentioned. It's got to be one or the other.

[Tizzi247]

I agree with everything the general public said in the programme. Why on earth is South Africa now all the rage - its going to be just as bad as Indian call centres. The guy who brought all the call centre staff back to Britain had the right idea. I am useless with Indian accents and I know they confuse a lot of old people.

My daughter works in a power company call centre and they have to answer the calls within so many seconds.