I have a very small screen Kev (laptop) and avatars look tiny and not very sharp. Glad it's not you though, to be honest, as from what I can see, the chap does look a bit.....errr..... strange. And wearing a pair of earrings too? I'm an old-fashioned lass and only like to see earrings on ladies.
Still, each to their own I say. Live and let live and all that. Looks can be deceiving and we shouldn't judge by looks alone. I used to live next door to a lad who had a bull-ring through his nose. It looked horrible but he was actually a very nice lad.
Anyhoo, best of luck in getting this sorted, Kev. Fingers crossed they'll be sympathetic and willing to help. I do hope so. And I hope you'll let us know how you get on.