News2 mins ago
Mr Cloud website
I bought a t-shirt on line on 7.8.07 which has yet to arrive despite my sending 2 emails and getting no replys. Despatch is promised within 2-3 working days.
I paid through PayPal so what comeback do I have?
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I too would like to voice my concern for this individual's business.
I ordered a t-shirt in January and failed to receive it by March. I requested a refund which he paid in full. 3 weeks later I received the shirt.
He is now threatening legal action demanding the money which he refunded to me on the grounds that I falsely claimed I had not received the goods.
At the time of the refund I hadn't and it was only down to his negligence that he sent the goods after depositing a refund.
Does he have any grounds for threatening action when he has simply brought the problem on himself?
If you are a customer and you have an outstanding issue please contact us via the contact page on the website. State that you are responding to this post in your reply. Alternatively you can post your order number in this thread and we will try and contact you but if the problem is down to a failure in email communication this may not be possible. Please try and contact us though the website as a first option.
I shall intermittently check this thread, however it should be clear that I have no intention of becoming involved in any arguments or reacting to any abuse. I simply wish to resolve any matters that genuine customers may have.
If you are a genuine customer and you have not received items paid for then you will be either refunded or have the order resent.
Strange how its only taken you 18months to post a message on this thread. I was lucky in that I managed to get my order - many others were not - is this the way to run a business? I'm no business woman but I would suggest not. I would also think that word of mouth will have got around about your site and hopefully fewer people will be duped
I ordered stuff from there about a year and a half ago and had exactly the same treatment as everyone else. Fortunately I used Paypal and after escalating my complaint recieved the money back immediately, despite assertions from "Craig" that the shirts had been sent not once, but twice. As someone else mentioned, it was blamed on a (convenient) postal strike.
Just found this page because they still have the T-shirts I want and was wondering if my experience was a one off. Evidently not.
Perhaps, aside from trading standards, the copyright holders of the images they (claim to) make T-shirts of would be interested in this company?
Posterizing an image doesn't remove the copyright inherent within it (for more information Mr Cloud, try reading through the Copyright Designs and Patents Act 1984 and see where you've broken laws outside of trading standards)...