Animals & Nature1 min ago
No best answer has yet been selected by Mowbray. Once a best answer has been selected, it will be shown here.For more on marking an answer as the "Best Answer", please visit our FAQ.
One answer for this is that having a wide range of people (with differing ages, backgrounds, etc.) working in an organisation will mean that the organisation is better able to understand its customers' needs and empathise with these, bearing in mind (and assuming) the diversity of its customers.
You'll be able to find some ideas at:
This concentrates on London, but it will apply wherever you are.
Hope it helps!