On Some Holiday Forums

[TWR]

The things people complain about is unreal, I've only one pillow! " They can ask for another can't they" only one glass In the bathroom etc, do you complain about trivial things?

[1ozzy]

Nope!!!

[marval]

No, I wouldn't, as you say I could ask if I wanted something.

[jno]

what you can expect will depend on how much you've paid. If you've paid a lot, then you should have a glass for everyone (two people unless they've been told otherwise). You shouldn't have to ask for things that are fairly normal.

[douglas9401]

Better they whine on t'nternet than in my ear though. I can imagine mummy cutting their crusts off.

[Tizzi24]

No, I'd ask. I once worked in a travel insurer's office and you wouldn't believe the things people try and claim for.

[New Judge]

I agree with jno.

Pillows? Do what Premier Inn does – provide one on the bed and another (of different plumpness) elsewhere in the room. A note on the bed tells you what they have done. Different people like different pillows and all hotels should cater for that. No matter how much or how little you’ve paid, if you book a room for two then two glasses should be provided. You should not be expected to share a bathroom glass. These are things that should be checked as the room is turned round and guests should not have to spend their time asking for things that should be provided as a matter of course. My biggest gripe is light bulbs. It is something to remark on when you have a room in a hotel where all the light bulbs work. You see “twin” lights where only one works, chandeliers with a bulb or two out. Bathroom mirror and bedside lights are particularly prone to being inoperative. Once again, these should be checked by the person cleaning or changing the room. Something that cannot be cured immediately uis poor room layout. Many hotel rooms appear to have simply had their furniture and equipment thrown in with no thought. Dressing tables where the nearest electrical socket is ten feet away; mirrors sited whrere they cannot be properly used; wardrobes where you can only open the doors if you move the bed two feet to the left.

Hotels lay themselves open to poor reviews if they let their guests down with these minor shortcomings. It costs virtually nothing to put many of them right and they should be on the ball.

[ukbod2015]

They only ever seem to make an entry to whine - I entirely agree with you - "theres a lizard in my shower" its the Tropics he lives there.

[ummmm]

http://www.telegraph.co.uk/travel/picturegalleries/5005019/20-ridiculous-complaints-made-by-holidaymakers.html?image=1

Some people are idiots.

[ukbod2015]

I am in agreement with Judge also - the only thing I really hate is when a good hotel is let down by a poor quality cheap ingredient breakfast.

[Prudie]

I post a lot on tripadvisor, reviews and forums and you are right TWR. Only last night some nit had given a hotel a 1/5 rating - he was posting his review from his room and said he was giving it that mark as he'd been waiting 30 minutes for room service to bring up his sandwich. Pathetic and unhelpful although often amusing.

[ummmm]

We stayed in a really nice hotel that got a bad score because there was a loose roof tile!

[-Talbot-]

only one glass In the bathroom etc

Why the random caps?

[-Talbot-]

Sorry...pointing that out was a bit trivial.

My money is on you complaining about trivial things TW

Am I right?

[TWR]

I can not see the point in Bad Mouthing a hotel when you can walk down to the reception to sort it out, If I have a room problem, that's what I would do "T"

[New Judge]

You have to bear in mind that very often these are not complaints. They are requests to have things put right which should not have needed pointing out.

I contribute to TripAdvisor for many of the hotels and restaurants I have used. I would not downgrade a place for trivial oversights unless it was clear that there was a systematic failure to provide decent facilities for their customers. I also give praise where it's due. But some places simply do not have a system in place to check that all is well in their rooms.

[gness]

I never post reviews about places I've stayed....well except here for a bit of fun.....and don't take too much notice of what I read.

I once booked an apartment that had umpteen great reviews.....not a thing wrong. We arrived mid afternoon and by morning there was so much wrong....really wrong....it had us in fits......
I'm easy going but we were convinced we'd been set up Beadle style.

I found somewhere else......chatted to the man with the nice voice at the company renting the apartments.....we both had a laugh at what had gone wrong.....and he gave me a full refund......x

[zebo]

In the Edinburgh guest house my daughter managed, a Spanish guest complained that the Scottish breakfast was not Spanish.

[Cloverjo]

I was at a hotel in South Africa, where we had a swarm of ants coming in from a crack in the wall. We complained and were told "this is South Africa; there are ants". However, this was an expensive hotel and they should have made sure the gap was sealed, I think.