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My situ was this - I had run into arrears with SP and was paying a set amount by SO each month - somehow they managed to get a judge to sign a warrant even though i was paying the bill....?? They then arrived with a master locksmith and gained entry while I was at work, whilst telling my neighbours "she didn't bother turning up at court and she owes us money". I received no correspondence from them indicating there was a problem. They acknowledge my monthly payment, but wanted more. I owed �400 in arrears and was spending roughly �10 pw on elec, so they were getting sufficient off my arrears each month. . Once in, they put in a pre-payment meter & set it to collect �10 per wk off my arrears, whilst paying my elec as i use it. They were getting �100 per month off me, so now they are getting less. By the time they got round to installing the meter, I was only in arrears by approx �170 - but they added more than �200 to the bill for the visit. They also installed the meter 10' from the floor, therefore it takes a pair of ladders to even read it, never mind access it. I live in a bungalow as i am disabled with my 10yr daughter - this doesn't seem to bother them at all. My bf has to ensure i'm ok with the elec each time he comes, because if it was to run out - i would not be able to access the meter. I also found my mail in my living room as opposed to my front door and every door in the house was open, suggesting they had looked in each room. But my solicitor was not v good so please find a good one and get it sorted. Good luck and i'd be interested to know how you get on x