broken tv out of guarantee

Jules001 | 14:48 Wed 08th Mar 2006 | Home & Garden

7 Answers

My widescreen tv (nearly 2.5 years old) has developed a fault which means it is now not working at all. After this amount of time, who should I contact to see if it can be fixed and what legal rights do I have. Should I speak to the store I bought it from or go direct to the manufacturer. Is it reasonable for an expensive piece of equipment to fail after such a relatively short time.

want to rent but i have a dog

let's discuss~~~

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Ethel

How long was the guarantee?

All goods must be fit for the purpose and of satisfactory quality. This means it must last for a reasonable length of time.
It will be difficult to prove but you have 6 years from the time of purchase to start an action.

As your contract was with the shop - go to them in the first instance. See if they will offer a repair, or at least an examination.

Good luck.

birdie1971

Your first port of call should be the retailer or supplier. The Sales of Goods Act 1979 (and amended in 1994), and the Sale and Supply of Goods to Consumers Regulations 2002 apply here. Basically a combination of UK and EU regulations state that if an "inherent" fault in any electrical equipment occurs, the consumer has from six years from the date of sale to report the fault to the supplier in order to get a) a full refund, b) a reasonable amount of compensation (or "damages"), or c) a repair or replacement. It's down to the consumer to prove the "inherent" fault if it occurs after the first six months, but I personnally think it's reasonable to expect a TV to work for longer than 2.5 years - therefore, logically, the fault must be "inherent" ie. was present at the point of sale. The DTI website has further information on these matters, as does the Watch Dog website.

birdie1971

Managed to find the following link...

http://www.dti.gov.uk/ccp/topics1/guide/sogconsumerguide .pdf

birdie1971

Sorry, that didn't work. Try this...

http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm

Click on "Fact Sheet on Sales of Goods Act"

birdie1971

Sorry, I'm losing it! Click on "Short guide for consumers" using the above link. It's a PDF expanding on what I wrote before.

Good luck.

-- answer removed --

birdie1971