Bt Bills...

[sandyRoe]

Two bills arrive together about every 3 months. One covers the line rental and the other the service provided. This is for a young man 'in care'. His mother gets the bill, gives the money to pay for it to me, and I pay on-line.
One of the bills arrived at the start of the month but there's no sign of the other. She's started to worry about this. Anyone else use BT?

[boxtops]

I use BT, but all my bills are on the one documents which comes every 3 months.

Do these bills have different account numbers? It would make sense, surely, to have them combined - and yes, I think the mother should ring BT and ask where the bill is. They can be delivered on-line now, we get ours on-line these days.

[sandyRoe]

Thanks, Boxtops. I'll ask her to phone them later today.

[vakayu]

Hi sandyroe I am with BT and received a letter saying that as from July 1sr the fee for paper bills will be £1.50 for each paper bill sothey are encouraging people to do it online.Don't know if this is any help.

[sandyRoe]

Thanks for that info, Vakayu. I'll ask her if I should set up a direct debit and then she'd have no need to get worried about the bills.

[Psybbo]

Sandy, do ring BT re missing bill. When my mother's bill didn't arrive I had to ring them and paid by card but on her next bill there was a charge of c£7.00. Again I rang, explained what had happened and they refunded the amount in the bill after that

[Roo_power]

A 94 year old house-bound lady I know didn't get a bill, lost in the post or whatever and BT actually cut her off. I only realised when she tried to ring someone and told me she was getting a voice on her phone, she was really worried about it all.

[sandyRoe]

"Our dedicated enquiry team are now dealing with your enquiry..."
I sent them an e-mail, so things are moving.