Breadstick.......my surgery now does this for everything.....if I want an appointment or results I am told the doctor will call me back....he does and always asks if I have time to talk now.....how sweet.... and he has a voice like melting chocolate so I love the system..:-) x
At our surgery receptionists are not allowed to give any results except if an appointment might have been necessary and then they can say the doctor does/doesn't need to see you.
No. most GPs will either ring you back, or ask their nurse to do it, if any further advice needs to be given. In our surgery they are still old-fashioned enough to write and post a letter - I just wish they'd use email - to ask me to make an appointment to see the GP to do this.