...However, I am pleased to be able to inform you that our technical team
has developed a software solution that will dramatically improve the
user experience and address issues such as freezing and locking up.
We have also ensured the new software mitigates the risk of future
problems and have taken this opportunity to introduce a new feature as
part of the upgrade to significantly reduce the time it takes to display
the on-screen electronic programme guide (EPG) information, from many
minutes to seconds.
Humax will be scheduling an automatic over-the-air software download for
the fix in a matter of weeks, and we hope to confirm the exact dates
shortly. We will ensure these are communicated to you through email, and
across our Twitter and Facebook pages.
Finally, I would like to reassure you that, while our research and
development team continues to work on a number of new products and
services, Humax remains committed to maintaining its existing product
line for long standing customers and partners.
We value your support and feedback, so if you have any questions about
the PVR issues and areas raised in this letter, please contact our team
directly on 0844 669 8800 and
[email protected].
Yours sincerely
Graham North
Commercial Director
Humax Electronics Co. Ltd