Cancelled Policy

[paulwalker737148]

Iv just getting back from holiday today to find my Insurance company has cancelled my policy after 1 month and charged me 25% which is £160 for failing to provide proof of no claims. I had sent my proof in which they claimed that they hadnt recieved straight away so when i recieved letter 10 days ago threatening to cancell my policy i rang them straight up and gave details of who previous insurer was. I informed them I was going on holiday and said that I would be back today. When i got home i had letter dated 28/8/09 saying to ring them as they where unable to trace proof from company I had given and where requiring more information. So on ringing them today i was told that policy was cancelled as hadnt been in touch and when i asked if i would get some of my deposit back i was informed that because my policy had been active for more than 14 days i would not get my deposit back which was £90 and that i would owe them a further £70. Also on the phone today they said they had recieved my letter containing proof of no claims from previous insurer but it didnt have a date on, which it does because i have a copy here? What can i do because i feel im being ripped off and i cant do anything about it. Any help would be much appreciated.

[Dodger666]

Maybe too late to help but, if you can't sort it out with the company get in touch with Citizen's Advice or the Insurance Ombudsman:-

http://www.financial-ombudsman.org.uk/