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Just a little update - things were getting far on in the 'investigation' after my friend saw the dean and explained...they decided to 'drop the charge'.
We just hope it's not put on her record, hopefully it won't be. Apparently they've done this a number of times, in order to get pecs forms and get longer to hand in their assignments (due to emotional distress or something ridiculous) and even though the Uni know what they're like, they have to take every 'racist' complaint seriously. Lets hope she got an extension on her business studies essay...
I have to admit I'm very very angry on behalf of my friend. She's been through the mill this week, and all for nothing.
I've nothing against immigrants but people like this really annoy me, what right do they have to put someone through hell just so they can get extra time on some work?! Ridiculous.
Anyway, thanks for all the genuine advice given, I passed it onto my friend and it did help, I'm just so relieved she didn't need to use it!