Failure to deliver goods that have been paid for....

[birdie1971]

My wife and I recently went to a local lighting shop. We saw some lights we liked and asked to buy them. We were told at the time that they were currently out of stock but we could pay for them now and they would be available for us to collect in one week. That was three weeks ago now.

We have phoned the shop several times and on each occasion we have been told that either they'll phone us back with further information � which they never do; or they tell us that they 'could' be delivered to the store anytime within the next week. As I say, this was three weeks ago and still no lights.

Yesterday my wife went to the shop to enquire about this. Yet again, she was told that the lights 'could' be delivered within the next week.

I'm starting to think that we are being given the run around. Under the Sales of Goods Act, can I cancel my order and demand my money back? I would have thought that in the Act there will be a clause that refers to a 'reasonable' delivery time but I can't find it. Can anyone advise me on where I stand � assuming that these elusive lights don't turn up within the next week?

Thanks in advance.

[Ethel]

Yes you can.

Phone the shop now and tell them if the lights aren't there next Friday you will cancel the order and want a full refund.

Put a letter in the post to the same effect today, and keep a copy.


They will comply, I'm sure.

[birdie1971]

Thanks Ethel. I thought I could demand my money back but I didn't know what part of the Act to quote while I was waving my finger at them. Doesn't matter, I'll just mention the Sales of Goods Act and hope that works. Cheers.

[Lakitu]

Yes, they are in breach of it and you'e entitled to a full refund.

[Hymie]

From my experience, when making a complaint in a shop and I ask to speak to the manager � I am often met by the response that he/she has never heard of the Sale of Goods Act.

This will be followed up by a letter of complaint to the CEO of the company � eventually the matter will be resolved.

However no apology will be forthcoming in relation to the shop manager being incompetent and/or a liar. I assume from this that it the company�s policy to employ incompetent and/or liars as managers in their shops.

[Archburner]

I'm not being funny, but you could have asked if the lights you saw, presumably on display were for sale. If they knew they had a delivery problem, they might've said yes just to get rid of a last batch of stock.otherwise what's the point in displaying them in the first place?
Believe me, they must've known they had a problem with stock as you weren't the only ones interested in the lights as other consumers must've been interested in the same lights and the stock/delivery problem would've surfaced then. Gangsters!