Hi,
Yes I,ve been with them since 2003.Like most others they have good periods and bad.For the last few weeks they have been quite good (touch wood).Several weeks ago they upped my speed from 1.1 to 7.3 without any prompting by me.There are occasions when its difficult to connect to Internet though,but they normally resolve these issues within an hour or so.I dont think you will find many people praising them though,check the Tiscali forums,lots of disgruntled customers.
Regards
No problems with their ISP technical service, but getting hold of their accounts department when things go wrong, which is based out of a PO Box near Inverness, is a nightmare. It uses an 0870 service that is impossible to bypass and is rarely staffed adequately for the volume of calls it receives. This department and the Customer Services Department appears to just ignore letters (even ones with enclosed cheques).
I agree with buildersmate as we have had account problems,but my daughter who is with AOL seems to have many more problems with them,than I do with Tiscali (touches wood again)
Regards
I have this but would not recommend it. If you have any problem and ring up you are kept waiting for ages and then you can't understand what they are saying, think all the calls go to India. rubbish.
i`ve just answered a similar question on the technology section
in shortness dont sign up a new contract , infact get out of tiscali
if you upgrade you will have nothing but problems, there sys cant handle the high speeds and you will be stuck in a new 12 months contract (like i did and many many others)
go on there homepage and then the forums then the broadband help support and see everyones problems there have , there all the same
disconnections slowness etc etc etc
the call center is a waste of time calling india up at 60p per min and on for at least 30 mins and there english is as bad as it comes and reading from a script
if i was you which i am going to do when my contract is up is getting away from tiscali
try a propper isp eg "be" there suppose to be top dog
as i said i`ve made a posting under technology to have a read
Sorry richierich to hear you've had such a bad time with Tiscali. Up to now (touch wood) we've had no problems so will just continue for now. Hope you have better luck with your next broadband provider. Thanks to all who've replied. :D