havent got a answer lanki, but what annoys me is the price of the phone call, then the postage and packing, okay if its a bulky item, but most arent and they charge the earth, they must be making a profit on the call, and the postage, and are probably getting a massive discount from the distributor, sometimes i am better getting it locally, for example 6 mugs for 3.99 add the call and then the postage over �10, go to the market and get the same for �1.99, even less if you barter