chkdsk problems

[michellemybe]

i keep getting a blue screen saying a chek on disk c has been stopped how can i restart it believe me i have tried

[isj032]

Let's see if i understand... You keep getting a bluescreen and your computer crashes, the blue screen makes mention of a check on disk c having been stopped. You are perplexed? Hehe.. You want to restart the disk check and hope that that solves the problem? You have already tried to manually run the disk check? : Start menu, My computer, Disk C(right click), properties, tools, error checking - check now. You can choose to check now or schedule for the next restart. Have you done this already? Let me know :)

[michellemybe]

yes ive done all of that even tried doing disc check on next start up. All that conmes up is checking dics c has been stopped it recamends to resatr it or words to that effect.

[isj032]

So you can't actually get into windows? Can you enter in safe mode? If you can try this link for info :http://support.microsoft.com/kb/823302/en-us
I f you can't, stick in your windows installation disk, start your computer and "repair the windows installation", if that doesn't work then i can only suggest that you get another hard drive, install windows on it, boot from there and then try to retrieve our files from the other disk. Let me know how you get on Michelle.

[michellemybe]

i dont have a disk its an oem copy it is already installed i checked my c drive with avg and it states " errors to do with ntoskrnl

[isj032]

http://www.computerhope.com/issues/ch000631.ht m
Lol computer hope ^, this tells you what it is and there are links to help you get around it, i just googled ntoskrnl by the way. Hope this sorts it.

[michellemybe]

ive just had a 2nd cd/dvd drive added this was fitted by pc world would this in any awy have caused a problem

[isj032]

Yup, did you check out that link? Your problem is caused by drivers affecting the boot ini. The drive would have required drivers, that's probably the cause. Pc world eh?

[wideboy]

Try Googling the error, or put AVG in front of the error when you Google. Here is a typical result (bit technical) but it does seem to hint at a CD/DVD drive problem?

http://forums.cnet.com/5208-6132_102-0.html?fo rumID=32&threadID=241664&messageID=2451011

[michellemybe]

if i cant sort it ill call pc world ,thanks for all your help

[isj032]

:)