Making A Complaint To Booking.com Is Like Looking For Hens Teeth

[Bobbisox1]

I recently stayed in York , one night in one place then we moved to another
1, it smelled right through
2, it was put on Booking.com as a triple superior room
3, the owner was of dirty appearance with a dirty tea/ coffee stained vest and shorts below a fat hairy belly
4, he was rude and not helpful
5, has asked us for £15 ( in his hand) when we arrived
6, there was no tea or coffee facilities as he deemed that to be unhygienic

I queried this and told him we’d paid £101-35 on the Booking.com site, he said it was for the extra bed ,I said we booked a ‘triple’ room anyway, we paid him his £15 and left the next morning and found a beautiful little place just outside the City walls, clean and fresh with lovely owners who couldn’t do enough for us

[Bobbisox1]

I think Nicebloke’s trying their best to trip me up Zac, haha

[Zacs-Master]

Ah, right. Rolling eyes emoji.

[Bobbisox1]

Make mine a LoL one please

[Bobbisox1]

Well . It appears Booking.com’s policy is to let you slug it out with each other as I’ve received 3 messages from this horrible man calling me a liar,old and in need of a physician ( some on here probably will think that’s funny ) Me? I just think it’s his culture to speak nastily to a female !

[LadyCG]

https://consumerarbitration.co.uk/how-to-complaint-about-a-hotel/

[naomi24]

I don’t know what your ultimate goal is - a refund? - but I don’t think you’re going to get anywhere. The best you can do is give him bad reviews on the internet. All businesses dread that. It’s done so no point getting in a pickle over it. Just put it down to experience - and book a well-known brand - tried and trusted - next time.

[bobbinwales]

Yes when we do york we use hotel du vin...bit more price'y sometimes but you know your going to get a nice room and food and it's walking distance from the centre. Iknowit don't help you now but maybe will next time

[Bobbisox1]

It’s hasn’t put me off bobbin, just won’t use booking.com again
Thanks got the link Lcg

[Moorea7]

I go with 16.43 Naomi's post.
I have found, when travelling, that on the very rare occasion there are no tea/coffee making facilities in a room the owner does provide that facility in a kitchen where you can fix one for yourself - not ideal but better than none.

[ubasses]

Booking.com is just a platform for hotels. There T&C make it clear that they have no responsibility for the Hotel and your contract is with the hotel. Basically gives them the right to 'wash their hands' of any problems.
I will give them their due though, when they messed up a booking we made they volunteered and paid the extra 400 euros that their error caused.

[nicebloke1]

13.19 Not sure why you think I'm trying to trip you up? In what way? Just asked if the bed linen was clean, didn't get an answer so I assume it was, because I don't know of anyone who would sleep in dirty smelly bed/room. Maybe it would have been a better idea to have walked away on the day you arrived, and didnt pay the £15. Your complaint would now be more valid. Like Judge judy would say, you ate the steak, so a little to late now. Paying the extra £15 is also seen to accept what you now complain about.

[Bobbisox1]

NiceB1
The beds were clean otherwise we wouldn’t have stayed but it was never a superior triple room as Booking.com advertised as, and as for the £15 , No , I don’t want it and am not bothered about it , I thought my complaint was going through the agent , clearly their policy is to allow messages back and forth on their site which I don’t want any part of, I hope this helps?

[nicebloke1]

Ok.

[rockyracoon]

Bobbi, I believe you can leave a review on Booking.com so that others can see before booking with him.

[Khandro]

nicebloke1: I read your posts & saw you were simply trying to be helpful & inquiring.
Don't let them get to you. :0)

[chrisuk013]

Contact the chief..

[email protected]