Virgin Media Help Appreciated

[wolf63]

I have VM broadband and a home phone. I have received a new router and have managed to set it up and the broadband is up and running.

However, the phone is now supposed to be a digital phone and it isn't working and I can't find any instructions.

Do I keep the phone plugged into the wall or plug it into the router? The connection for the phone base is the wrong size. My phones are all dead - no dialling tone.

I tried going into the VM site to get instructions but was going round and round in circles.

Help!!

[rowanwitch]

You have to get a compatible phone that plugs into the router. They list them on their website.

[rowanwitch]

Phone virgin, tell them you are disabled and you can't get your phone to work. That's what I did... Nice engineer did the down on his knees to get to the router thing because I can't get down there.

[barry1010]

Hi, wolf. Did you get your phone working? Did you need the eBay adapter?