11. Moderators should try to be friendly and helpful, especially to newer members. Editors should be friendly and helpful to the moderators. We are here to support you. Please contact us if you need any assistance.
12. The categories Body & Soul, Law, Crosswords, Quizzes & Puzzles, Family & Relationships, and the subcategories for these categories should face strict moderaton. These categories are used most by people looking for serious and important advice.
13. Moderators should uphold the quality of The AnswerBank at all times. This involves but is not limited to: Moderating users, Keeping The AnswerBank free from spam and unsolicited marketing, adhering to the
Site Rules themselves, promoting healthy discussion values, removing libel content.
14. Moderators are encouraged but not forced to disclose their identity to the community. If a moderator does not wish to disclose their identity, they are encouraged to make a 'secret mod' account. Again, this is optional and not enforced. Moderators must inform editors of any 'secret mod' accounts. ‘Secret moderator’ accounts will be banned if they are not disclosed to us.
15. Moderators must make sure that the email address associated with their AnswerBank account is up to date at all times, and able to receive and send emails via the email address associated with their AnswerBank account.
16. Moderators must never ban a well established AnswerBank member, for any reason. Well established members can be suspended, and their content can be removed, but their user status should never be changed to "Banned". A well established user is defined by the length of time they have been on The AnswerBank, or the number of questions and answers.
17. Moderators must remember who they have suspended, and make sure to reinstate the user within 7 working days, unless the editorial team has reinstated the user.
18. Moderators must give an accurate reason as to why they have removed content, or changed a user status. For example; Racism, Spam, Pure Stupidity, Other. If "Other", moderators must give a clear reason with their user report. Moderators should always try to give a clear reason as to why they have chosen to take an action. We will accept no information at all when it comes to obvious spammers, as this can be a tedious task.
19. Moderators must accept that moderating The AnswerBank is a thankless task. Please know that the Editors really appreciate your effort and the support that you give to The AnswerBank.
20. If a moderator is inactive for longer than a 6 month period then they may lose their moderator status.