Is £150 Too Excessive For Hotel Carpet Cleaning Fee?
Hi all,
I recently stayed in a hotel for a week and came down with mild food poisoning/a bug one night. I was sick mostly in the toilet but unfortunately at some point was unable to make it that far, and was sick (in a small amount) on the carpet. The next morning, I did my best to clean everywhere - I put dirty sheets in the bath and used a very hot towel to clean away the sick on the floor. Admittedly, I should have used carpet cleaner but did not have access to any. Anyway, when I had finished I genuinely believed that the room no longer smelled and that the carpet looked fine. I wrote a polite note to the housekeeping to tell them I had had food poisoning and that some of the items in the bath had sick on. I didn't want them to touch with with their bare hands, thinking it was only wet towels. Anyway, I left the hotel and later got a call saying 'the state' meant a £150 charge for carpet cleaning. I'm not totally against paying it, as fair enough, I was sick. But, isn't that too much for a stain removal job? Do you think I should a) ask for photos of the stain and then b) say I want to see a receipt from the carpet cleaning place. If they then show me it, i'll then contact the carpet cleaning place to try and make sure (without them knowing i'm the person whose stain they cleaned) that the £150 was genuine, and the hotel didn't ask them to quote that much. Opinions are appreciated, thank you