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Aldi
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Has anyone done a click and collect here. We have booked a slot for Sunday afternoon and just wondered what they were like. Have shopped many times in store.
Answers
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Reviews from TrustPilot:
1. "Picked up my first click and collect from Store at Lottbridge Eastbourne East Sussex. We pulled up in dedicated collection area and had to text to say we had arrived we were greeted by a lovely lady she packed all our shopping in back of car we only had to open the boot for her. It was very well packed and all in all it was a very good experience. Thank you Aldi in these uncertain times."
2. "I have to use click and collect. Items were missing on my order (number 144028), value £6.07. They say I must go into the store but I can not and don't want to (covid) even if I could. They are now playing sick games with me. They say they will give me a £10 voucher if I give them the till receipt and go in store. I don't have a till receipt as it was click and collect. They are very nasty people, AVOID."
3. "Collected my shopping from Hereford Store Sunday 10th January. There was a problem with my payment going through their system so I had to go into Store to pay instead, which I really didn't mind doing. I was given a bottle of Champagne for the inconvenience. Fantastic service, Louise was very cheerful, helpful & polite. This was only the 2nd time I had done click & collect & just booked my slot for this Saturday. Well done Aldi. You are on the ball with this."
4. "Dont use click & collect.
An item was missing from my order, i phoned customer sevice & they said i had to return to the store & they would sort it out.They had my item & when i asked for compensation in the way of a refund of my c & c fee i was told to speak to customer service.Low & behold when i spoke to them they said speak to store.Disgusting.It wasn't that much cheaper anyway with the £4.99 charge.I'll stick to Tesco"
5. "Don't use click and collect.
I recently did a click and collect. There were substitutions I returned no refund was given the store took the stuff back charged the click & collect fee. So I paid about £10 for click and collect.
Guess what cant amend the shopping once ordered??"
1. "Picked up my first click and collect from Store at Lottbridge Eastbourne East Sussex. We pulled up in dedicated collection area and had to text to say we had arrived we were greeted by a lovely lady she packed all our shopping in back of car we only had to open the boot for her. It was very well packed and all in all it was a very good experience. Thank you Aldi in these uncertain times."
2. "I have to use click and collect. Items were missing on my order (number 144028), value £6.07. They say I must go into the store but I can not and don't want to (covid) even if I could. They are now playing sick games with me. They say they will give me a £10 voucher if I give them the till receipt and go in store. I don't have a till receipt as it was click and collect. They are very nasty people, AVOID."
3. "Collected my shopping from Hereford Store Sunday 10th January. There was a problem with my payment going through their system so I had to go into Store to pay instead, which I really didn't mind doing. I was given a bottle of Champagne for the inconvenience. Fantastic service, Louise was very cheerful, helpful & polite. This was only the 2nd time I had done click & collect & just booked my slot for this Saturday. Well done Aldi. You are on the ball with this."
4. "Dont use click & collect.
An item was missing from my order, i phoned customer sevice & they said i had to return to the store & they would sort it out.They had my item & when i asked for compensation in the way of a refund of my c & c fee i was told to speak to customer service.Low & behold when i spoke to them they said speak to store.Disgusting.It wasn't that much cheaper anyway with the £4.99 charge.I'll stick to Tesco"
5. "Don't use click and collect.
I recently did a click and collect. There were substitutions I returned no refund was given the store took the stuff back charged the click & collect fee. So I paid about £10 for click and collect.
Guess what cant amend the shopping once ordered??"
6. "Used the click and collect service in Cardiff Culver House Cross and it was FANTASTIC! The male staff member was courteous and all the bags were biodegradable. All the products were fresh and had a great date time too. It is definitely worth the extra £4 for safety and a stress free shop.
Thanks ALDI"
7. "I’ve used Aldi’s Click & Collect service on at about 8 occasions since November and can’t fault the service I’ve received from the Swansea (Llansamlet) branch. I’ve found the website easy to navigate, communication has been good and timely, order has been brought out quickly once I’ve texted my collection point number, and the odd substitution and out of stock items have been notified well in advance. Finally, and probably most importantly, the staff are friendly, helpful and efficient even in these rather peculiar times we are living through."
Thanks ALDI"
7. "I’ve used Aldi’s Click & Collect service on at about 8 occasions since November and can’t fault the service I’ve received from the Swansea (Llansamlet) branch. I’ve found the website easy to navigate, communication has been good and timely, order has been brought out quickly once I’ve texted my collection point number, and the odd substitution and out of stock items have been notified well in advance. Finally, and probably most importantly, the staff are friendly, helpful and efficient even in these rather peculiar times we are living through."
8. "We click and collected this week for the first time at the Chichester Aldi. The Lovely man was so helpful, kind and Covid safe, using all necessary PPE.All produce was fresh and any sell by dates that were close, we’re explained to us so we knew which goods to use first. A fab experience and would highly recommend."
9. "very surprising gesture when we done click and collect and There was a delay of 20 minutes because there phone was on silent and didn’t see our message straight away,so they gifted us a bunch of roses and bottle of Prosecco,and a big apology.
You would never get that from any other super market.
It was very much appreciated
And thankyou to the young girl who bought the shopping to the van,she was very polite and friendly, especially as it was Sunday and very busy in there so WELL DONE Aldi we will continue to use click and collect.many thanks"
10. "Aldi you get top Mark's from me , just used click and collect and it was the best experience with all this virus going around . Was well looked after . Would highly recommend."
You would never get that from any other super market.
It was very much appreciated
And thankyou to the young girl who bought the shopping to the van,she was very polite and friendly, especially as it was Sunday and very busy in there so WELL DONE Aldi we will continue to use click and collect.many thanks"
10. "Aldi you get top Mark's from me , just used click and collect and it was the best experience with all this virus going around . Was well looked after . Would highly recommend."
^^^ You wouldn't believe the trouble I've had getting AB's server to accept that lot! It should have gone through in one go but it kept getting rejected. It wasn't until I realised that I'd copied and pasted some emojis in the last comment that I realised why it was happening. As soon as I deleted those it worked OK ;-)
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