I left Natwest last year because they annoyed the hell out of me, I had been with Natwest since getting my first job at 18 yrs old since then I had a current account and then later on top a student account and was never overdrawn once on either. But then all of a sudden they started pulling me into offices to 'help' me when they were trying to get me to agree to opening a different account which cost me money??? They would keep me there against my will telling me all the upsides and not mentioning any cost, and all I would say is if it costs me anything I m not interested ok!!
One day last year I went into the back to deposit some money and the guy behind the glass would not stop quizing me and telling what they could do for me, I said Im not interested, he continued to force me I said please just do what I have asked and process my deposit I am late for work he kept on at me and became quite rude.
Even though I was late for work I went straight over to the customer service desk and asked to close both my accounts straight away!!