Found it, it says,
"Help to Claim
Help to Claim can support you in the early stages of your Universal Credit claim, from the online application, through to support with your application before your first full payment.
It’s a free, independent, confidential and impartial service provided by trained advisers from Citizens Advice. They can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment."
It then gives links to the information I gave earlier.
It might well be an idea for SPICE's pal to contact the local CAB initially but the official advice is to contact the central numbers.
I will let ma pal know.